Manage your billing

Who is this article for?

• Gegsy merchants who want to check their plan and next payment, update the card that pays for Gegsy, or find past invoices.
• Account owners, and any employee who has been granted the Billing permission.

About Billing

The Billing page shows everything about your Gegsy subscription in one place: your plan, what you'll pay next and when, the card on file, and every invoice. Subscription billing and payment methods are handled by Stripe, Gegsy's billing provider.

Open it from Account → Billing (https://app.gegsy.com/account/billing).

Before you begin

• Billing is available on all plans.
• Access is controlled by the Billing permission. The account owner has it by default and can grant it to employees from the Team page.
• Changing your plan, your billing frequency, or the locations you pay for is done on Manage Plan. See Change your plan (change-your-plan).

Your plan and next payment

The card at the top of the page sums up your subscription.

On the left, under Your plan:

• The plan name, with a status label such as Active, Free trial, or Past due.
• How you're billed: Billed monthly or Billed annually.
• How many locations your plan covers, and the price per location.
• Change plan — opens Manage Plan.
• Billing portal — opens the secure Stripe billing portal in the same tab.

On the right, Next payment shows the amount of your next charge and the date it's due. During a free trial, the date reads "when your free trial ends on [date]." The amount comes from Stripe and already includes any discount. If you have account credit, such as from referring other businesses, a label shows how much will be applied first ("[amount] account credit applies first").

If your plan is set to end, Next payment reads None scheduled.

Switch to annual billing

If you're billed monthly and your plan offers annual billing, a card on the Billing page shows how much you'd save, for example "Save 17% with annual billing," with the monthly price per location on each option.

Click See annual pricing to open Manage Plan with annual prices showing, then choose Switch to annual billing on your plan. You'll see the exact amount due before you confirm. For how the switch works, see Change your plan (change-your-plan).

If you've scheduled a move from annual back to monthly billing, a notice at the top of the page reads "Switching to monthly billing on [date]. You stay on annual billing until then." Click Keep annual billing to cancel it.

Plan details

The Plan details card lists:

• Billing frequency — Monthly or Annual.
• Current period — the start and end dates of the period you've paid for.
• Free trial ends — shown only during a free trial.
• Locations — how many locations your plan covers. Click Manage to change them on Manage Plan.

If you close a location in Square

You pay for each location you choose on Manage Plan. When you deactivate a location in Square, customers can no longer order from it, but it stays on your plan — and on your bill — until you remove it. Gegsy never changes your plan for you.

When a location on your plan is inactive in Square:

• Your dashboard shows a banner naming the location. Select Review locations to open Manage Plan.
• On Locations, its subscription status shows Closed in Square — still billed.
• On Manage Plan, the location is marked Inactive in Square. Select Remove inactive locations to take every inactive location off your selection, then review and save the change.

Add or update a payment method

The Payment method card shows the card on file, for example "Visa ending in 4242" with its expiry date, or No payment method on file. Card details are never stored in the Gegsy dashboard.

1. Click Update payment method, or Add payment method if there's none on file.
2. Stripe opens directly on the card form. Enter your new card.
3. When you're done, Stripe brings you back to the Billing page. The new card is used for future charges.

View and download invoices

The Invoices table lists every charge on your Gegsy subscription, newest first. Each row shows:

• Date — when the invoice was created.
• Invoice # — the invoice number (hidden on small screens).
• Amount — what was paid, or what's due on an unpaid invoice.
• Status — for example Paid or Due.

Use View to open the full invoice in a new tab, or the download button to get the PDF. On an invoice that's still due, the button reads Pay now instead and opens a secure Stripe page where you can pay it.

The table shows 10 invoices per page; use the page controls below it to see older ones. If you haven't been billed yet, you'll see No invoices yet.

If a payment doesn't go through

If Gegsy can't charge your card when your subscription renews (for example, the card expired or was declined), the Billing page shows "Your last payment didn't go through. Update your payment method to keep your service running," with an Update payment method button.

A red "Your last payment didn't go through" card also appears on your Home dashboard. It shows:

• The balance you owe on your subscription.
• How many days you have left, and the date your app and online ordering website stop working if the balance isn't paid. Everything keeps running until then, and your card is retried automatically during that time.

To fix it, use either button on the Home card:

• Pay now opens your invoice on a secure Stripe page in a new tab, where you can pay with any card. The card on your dashboard disappears once the payment goes through.
• Update card opens the Stripe card form, so your next renewal uses the new card. When you're done, you return to your dashboard.

If the grace period ends without payment, your app and website stop working and customers can't place orders. The Home card then reads "Your app and website are offline." Updating your card alone won't clear the balance, so use Pay now to bring them back online.

If your plan is ending or canceled

If your plan is set to end, the Billing page shows "Your plan ends on [date]. Resume it from the billing portal to keep your service." Click Resume plan to open the billing portal and keep your subscription.

If your subscription has already been canceled, the page shows "Subscription canceled. Reactivate to continue service."

1. Click Reactivate.
2. Gegsy restores your most recent plan and locations. The button reads Reactivating... while it works.
3. When it finishes, you'll see Subscription reactivated.

If no payment method is on file, you'll be told a Payment method required, and the Stripe billing portal opens so you can add a card. Add it, then click Reactivate again.