See your order fees

Who is this article for?

• Gegsy merchants who want to see what Gegsy took on each order, or reconcile fees for their bookkeeping.
• Account owners, and any employee who has been granted the Billing permission.

About Order fees

The Order fees page lists every order that carried a Gegsy fee, one month at a time, with totals at the top and a CSV download.

Open it from Account → Billing, then select the Order fees tab, or go to https://app.gegsy.com/account/billing/order-fees.

What the page shows depends on how your fees are collected:

• In the US, Gegsy's fee is taken from each card payment as it happens.
• Outside the US, Gegsy adds up your fees for the week and bills them every Monday in US dollars. See Gegsy order fees outside the US (order-fees-outside-the-us).

Before you begin

• Order fees is available on all plans.
• Access is controlled by the Billing permission, the same as the Billing page.
• How much Gegsy charges per order depends on your plan. See https://gegsy.com/pricing.

Choose a month

Use the month menu at the top of the page to pick any of the last 12 months. Times are shown in your device's time zone.

Fees taken from your payments (US)

The totals at the top show:

• Orders: how many paid orders carried a fee.
• Gegsy fees: Gegsy's own fee on those orders.
• Passed to couriers: on deliveries Gegsy books for you with a Managed Delivery partner, the courier's fee and tip are taken from the payment the same way and passed on to the courier.
• Total taken from payments: the two together.

Each order in the table shows its date, fulfillment type, order total, Gegsy fee, Courier amount and Total taken. Select View order to open the order.

Orders that were refunded show a Refunded or Partly refunded label. The amounts shown are what was taken when the order was paid.

Fees billed weekly (outside the US)

The totals at the top show, in US dollars:

• Orders: paid orders with a fee this month.
• Fees (USD): the month's fees, after any refunds.
• Billed: fees already on a weekly invoice.
• Not yet billed: fees still to be invoiced.

Each line in the table shows:

• Fee: Gegsy's fee in your currency, for example Fee (AUD).
• Rate: the exchange rate used that day, for example "1.52 AUD = $1".
• USD: the fee in US dollars, which is what you're billed.
• Status:
• Billed: on a weekly invoice. Select the label to open that invoice.
• Next invoice: from a finished week, billed on the next Monday invoice. If a week's total is very small, it rolls into the next week instead.
• This week: billed the Monday after this week ends.

A fully refunded order adds a Refund line that takes its fee off the week of the refund.

Below the table, Weekly invoices lists the invoices that billed these fees, with the week, number of orders, amount and status. Select View to open an invoice, or Pay now on one that's still due.

Download your fees

Select Download CSV to save the month's orders as a spreadsheet file. It includes every order in the month, not just the page you're viewing, with each order's ID so you can match it to your Square reports.