Gegsy order fees outside the US

Who is this article for?

• Gegsy merchants whose Square account is outside the United States, for example in Canada or Australia.
• Account owners, and any employee who has been granted the Billing permission.

About order fees outside the US

Gegsy charges a small fee on each online order, as set by your plan. In the US this fee is taken from each payment as it happens. Outside the US, Gegsy adds up your fees for the week instead and sends one invoice every Monday, charged automatically to the card you pay your Gegsy subscription with.

Your customers pay in your own currency, and your orders, reports and payouts stay in it. Only Gegsy's invoice is in US dollars, like your subscription. Your bank converts the charge and may add its own fee.

How your fees are worked out

• Each paid order adds its fee to your weekly total. If you pass fees on to customers, the fee is the Service fee on the order. Otherwise it's your plan's fee on the order.
• Fees in your currency. Plan fees set in US dollars are converted into your currency at that day's exchange rate, so the amount on each order is in your currency.
• Converted back for the invoice. Each order's fee is converted to US dollars at the same day's rate when it's added up, so the rate never changes after the order.
• Refunds. A fully refunded order's fee is taken off the total in the week of the refund.
• Gift card payments. The part of an order paid with a gift card carries no fee.

Your weekly invoice

• The invoice covers Monday to Sunday of the week before, and is sent and charged on Monday.
• If a week's total is very small, it rolls into the next week instead of being charged on its own.
• The invoice is emailed to you, and you can find it with your other invoices on Account → Billing. See Manage your billing (manage-your-billing).

If a payment doesn't go through

If Gegsy can't charge your card for the weekly invoice:

1. A banner appears at the top of your dashboard: Your Gegsy order fees weren't paid. It shows the amount and the date online ordering will pause.
2. Gegsy tries the card again every couple of days.
3. Select Pay now on the banner to pay the invoice right away, or Update card to change the card on file. Updating the card alone doesn't clear the balance, so pay the invoice too.
4. If the invoice is still unpaid when the grace period ends, online ordering pauses: customers can't order from your app or website until it's paid. Ordering resumes as soon as the invoice is paid.

Your Square account, in-store sales and payouts are not affected by an unpaid Gegsy invoice.