Set up catering

Who is this article for?

• Gegsy merchants who want to offer catering orders and control how catering pickup and delivery work.

About catering

Catering lets customers place larger, advance orders for pickup or delivery — with their own lead times, fees, and eligible items, separate from your regular menu ordering. You configure all of it on the Catering page under Menu.

Turn catering on

In Catering Settings, turn on Enable catering in app to make catering available to customers. While it's off, catering orders can't be placed. A customer who tries sees a message that catering isn't available right now.

Pickup settings

Under Pickup Settings:

• Enable Pickup — allow catering pickup orders.
• Required lead time — the minimum notice (in days and hours) a customer must give for a catering pickup order.
• Minimum order amount for pickup (optional) — a minimum subtotal, after discounts, required for catering pickup.

Delivery settings

Catering delivery is set up in two cards, laid out the same way as your main Delivery settings: Delivery Provider and Delivery Settings. Delivery fee by order total sits in Delivery Settings, under the fee.

Under Delivery Provider:

• Enable Delivery — allow catering delivery orders.
• Required lead time — the minimum notice (days and hours) for a catering delivery order.

Choose a delivery mode:

• In-House Delivery — your own team delivers the orders.
• Managed Delivery — orders are delivered by a third-party courier partner. Fees vary by distance, order size, and traffic. The courier partner available to you depends on your location.

Delivery coverage is set per location using Delivery Zones (a radius or a custom area). Select Manage delivery zones at the top right of the Delivery Provider card to set them; in-house delivery falls back to roughly a 10-mile radius when no zone is set.

Under Delivery Settings, the fee is set in the Delivery fee by order total table. With Managed Delivery, choose who pays the delivery fee in its first row; a What customers pay table under it shows how sample courier fees split between you and the customer. With In-House Delivery, you can set custom delivery fees instead:

• Enable custom delivery fees — turn on a custom fee.
• Fee label (optional) — a name shown to customers (for example, "Convenience fee").
• Delivery fee — the amount to charge, in the first row of the table.
• Minimum order amount for delivery (optional) — a minimum subtotal, after discounts, for catering delivery.
• Delivery fee by order total — charge a different delivery fee as orders get larger, by subtotal after discounts. It works like your main Delivery settings: the first row is your main fee, and + Add row adds a price for larger orders, up to 5 rows. Each row must be priced differently from the row above it, lower or higher. With In-House Delivery, enter each row's Delivery fee, or 0.00 for free delivery. With Managed Delivery, choose Who pays the delivery fee for each row. Customers never pay more than the courier's fee, and whatever part they don't pay comes out of the order's payment. Courier fees can be much higher on large catering orders, so check the What customers pay table before you save.

Catering minimums are checked again when the order is placed, on both your online store and your mobile app. A catering order below the minimum for its order type can't go through, and the customer is asked to add more items.

Delivery fee by location

With Managed Delivery selected, a Delivery fee by location card appears below the catering delivery settings. Use it to give a location its own catering delivery fee. Locations without one show Uses your catering delivery settings.

1. Click Edit next to the location.
2. Turn on the switch to use a different catering delivery fee for this location. The fields start from the settings above, so nothing changes until you edit them.
3. In Delivery fee by order total, choose who pays the delivery fee in the first row, and enter the percent or amount if the option asks for one.
4. Optionally, add rows for larger orders. Each row must be priced differently from the row above it.
5. Click Save.

The fee saves as soon as you click Save in the window. Customers see the location's fee in the cart, and the cart's minimum-order message uses its minimum. To copy it to other locations, check them under Also apply to other locations (a Matches badge marks locations that already have the same fee), click Save for the number of locations, then Confirm. This replaces the catering delivery fee at those locations and leaves their other delivery fees alone.

Choose eligible categories and items

In Eligible Categories & Items, control what's available for catering. Items appear in a catering cart only when their category is enabled here.

• Catering categories — select Manage to choose which categories are available for catering.
• Catering items — select Manage to choose which items are available.

Choose which locations offer catering

In Eligible Locations, toggle which of your locations can accept catering orders. The summary shows how many of your locations are selected.