Track orders in real time with Live Orders

Who is this article for?

• Gegsy merchants who want to monitor and work through orders in real time as they come in during service.

About Live Orders

Live Orders is a real-time view of your incoming and in-progress orders, designed to stay open during service. New orders appear automatically, with an optional sound alert and on-screen notifications so your team never misses one.

To open it, go to Orders → Live Orders.

The Live Orders screen

Along the top you'll find:

• A location filter (for example, All Locations) to focus on a single location.
• A LIVE indicator showing the feed is connected and updating in real time.
• A sound toggle to turn audible new-order alerts on or off.
• Display mode — a full-screen view of the order queue, useful on a dedicated kitchen or counter screen.

The screen is split into two panels: the order queue on the left and the selected order's details on the right.

Work the order queue

On the left, switch between three tabs (each showing a count):

• Active — orders currently in progress.
• Scheduled — orders placed for a later time.
• Completed — orders you've finished.

Use the All / Delivery / Pickup filters to focus on a fulfillment type. Each order card shows the order number, type, location, customer, a summary of items, the status, the total, and how long ago it came in. Select a card to open it on the right.

Review the selected order

The right panel shows the selected order's number, type, location, and customer, along with its Status and a progress tracker. The tracker's stages depend on the fulfillment type:

• Pickup: Confirmed → Preparing → Ready → Picked up
• Delivery: Confirmed → Driver assigned → Out for delivery → Arrived → Delivered

For a delivery order, you'll also see the delivery address, an estimated time of arrival (ETA), and a live map that tracks the courier from your location to the customer. Select Open courier tracking page to open the courier's own tracking page.

The panel lists the order's items with prices and a Tax / Tip / Total summary. Select View order details to open the full order page.