Set up pickup for a location

Who is this article for?

• Gegsy merchants who want to control how customers pick up orders at one specific location.

About pickup settings

The Pickup section in a location's editor controls whether that location offers pickup and curbside pickup, the hours pickup is available, how long the location needs to prepare an order, and any instructions customers or couriers should see. These settings apply to this location only.

If you run several locations, each one has its own Pickup section, so you can offer pickup at some locations and not others, or use different hours and prep times for each.

These settings are different from your account-wide pickup defaults in Fulfillment → Pickup (Set up pickup). The account-wide defaults set the baseline for your business; the Pickup section here lets you tailor pickup for an individual location.

Before you begin

• This feature is available on all plans.
• Editing locations is controlled by the Locations permission. Account owners have it by default and can grant it to team members from Account → Team.

Open Pickup

1. Open Locations at https://app.gegsy.com/locations.
2. Find the location you want to edit and select the pencil (Edit) on its row.
3. In the editor, select Pickup in the list on the left.

Turn pickup on or off

The top section is headed Pickup, with the note Choose how customers pick up orders at this location.

• Accept pickup orders — turn this on to let customers place pickup orders at this location. Turn it off to stop offering pickup here.
• Offer curbside pickup — turn this on to let customers wait in their car and have orders brought out to them. This is in addition to standard pickup.

Select Save changes when you're done to apply your updates.

How customers check in and confirm pickup

Open orders show a button, so customers don't need to open the order: on the home screen of your mobile app, and in their order list on your online store.

• I'm here — on curbside orders. It lets your team know the customer has arrived, and the arrival shows on the order in Square.
• Confirm pickup — on pickup orders, and on curbside orders once the customer has checked in. After the customer confirms, the order is marked complete in Square.

The same buttons appear when the customer opens the order. Customers are asked to confirm before an order is completed.

Set pickup hours

Pickup hours decide when customers can place pickup orders at this location.

Match your Square hours

• Use Square business hours — turn this on to keep pickup hours in step with the location's business hours from Square. When this is on, the Hours section follows your Square hours automatically and can't be edited directly. If you change your hours in Square, pickup hours update to match.

When matching is on, you'll see a note in the Hours section: These hours follow your Square business hours. Turn off “Use Square business hours” to set your own.

Set custom hours per day

Turn Use Square business hours off to set pickup hours yourself in the Hours section. For each day of the week you can:

• Mark the day as Closed, or
• Add one or more time slots with a Start and End time with the + beside the last time range.
• Use Remove time slot to delete a slot you no longer need.

You can add more than one slot per day — for example, a lunch window and a dinner window. The editor flags overlapping or invalid slots so you can fix them before saving.

Hours past midnight

If a location stays open past midnight, set the day's last slot to end at 12:00 AM (24:00), then add a slot on the next day that starts at 12:00 AM and ends at your closing time. For example, for Friday 6:00 PM to 2:00 AM, set Friday to 6:00 PM – 12:00 AM (24:00) and add Saturday 12:00 AM – 2:00 AM. When Use Square business hours is on, overnight hours you set in Square carry over as they are.

Customers see your real closing time instead of midnight: your online store shows Open until 2:00 AM, and your mobile app shows the same 2:00 AM closing time. A location that's open around the clock every day shows Open 24 hours. Customers can also choose 12:00 AM as a pickup time when you're open through midnight.

Where customers see these hours

Your website's Location Card section shows each location's hours to customers — your Square business hours when matching is on, or the custom hours you set here — along with an Open now / Closed badge. If this location's pickup and delivery hours differ, the card lets customers switch between Pickup and Delivery hours.

Set the prep time

Pickup prep time is set in the location's Prep time section, under Usual prep time next to Pickup. It's how long the location needs before a pickup order is ready, and it also spaces the pickup times customers can choose.

Choose a value from the dropdown (shown in minutes). Customers see pickup times that account for this prep time, so orders aren't promised sooner than the location can have them ready. To add time during your rushes, add busy times in the same section (see Use busy mode).

Add pickup instructions

The Pickup instructions section is a free-text note for anyone collecting an order at this location. It's included in the order-confirmation email the customer receives and is passed along to the courier on delivery orders, so both know what to expect. The placeholder reads Add any instructions customers or couriers should know when picking up an order.

Use it for guidance like where to park, which door to use, or where the pickup shelf is. There's a limit of 280 characters (the note reads Max 280 characters.), and a counter shows how many you've used.

Save your changes

Select Save changes to apply everything in the Pickup section. Your pickup, curbside, hours, prep time, and instructions for this location take effect right away.