Set up delivery

Who is this article for?

• Gegsy merchants who want customers to get their orders delivered, whether by their own drivers or by a third-party courier partner.

About delivery

Delivery lets customers choose Delivery at checkout and have their order brought to them. From this screen you turn delivery on or off, choose how orders are delivered — with your own team (In-House Delivery) or through Managed Delivery with a third-party courier partner — and set your fees, minimum order amounts, and who covers the courier fee. A read-only Current delivery settings summary at the top shows what's configured right now.

Before you begin

• Available on all plans. See gegsy.com/pricing for plan details.
• Access to this page is controlled by the Delivery permission. The account owner has it by default and can grant it to employees.
• This screen is currently available in the United States. The Managed Delivery options only appear when your business country is supported, and the available courier partner depends on your location — so what you see here may vary by country.

Open the Delivery settings

Open Fulfillment → Delivery (https://app.gegsy.com/operations/delivery).

The page is organized into cards from top to bottom: Delivery Provider, Delivery Settings, and Waive Fee. Make your changes, then click Save changes at the bottom.

Enable delivery

The first card is Delivery Provider, with the subtitle Select your delivery preference.

Turn on Enable delivery in app to let customers choose Delivery at checkout. Everything else on this page — the provider choice, fees, and minimum order amount — only appears once delivery is enabled. Delivery is off for new businesses until you turn it on. Leave it off if you don't want to offer delivery. When it's off, customers don't see Delivery in your mobile app or online store, and delivery orders can't be placed.

When enabled, the Current delivery settings summary appears, recapping your current Mode, Coverage, Delivery fee, fee split (for Managed Delivery), and Minimum order, along with an Active/Inactive status badge.

Choose how orders are delivered

Below the toggle, pick a delivery method by selecting one of the cards. The selected card is highlighted.

• In-House Delivery — "Have your own delivery team? Select this setting to activate." Choose this to deliver orders with your own drivers. You control the delivery fee and the coverage area. In your mobile app and online store, customers can tap Confirm delivery on an open order once it arrives, which marks the order complete in Square. With Managed Delivery, the courier partner's updates complete the order instead.
• Managed Delivery — Hand off delivery to a third-party courier partner. The partner available to you depends on your location, and only one managed option is offered per business. With Managed Delivery, the courier fee is calculated at checkout and increases based on factors such as distance, order size, demand, and traffic, so the exact amount varies per order.

Which Managed Delivery option appears (if any) is set for your business based on your location and country. If no managed partner is available in your area, you'll only see In-House Delivery.

When you turn delivery on, Managed Delivery is selected for you if a partner is available. Otherwise In-House Delivery is selected. You can switch before you save.

Set the minimum order amount

Still on the Delivery Provider card, you can set a Minimum order amount for delivery (optional). Enter an amount in the field — the currency symbol matches your business currency. Customers must reach this subtotal before they can check out for delivery. Leave it blank or 0.00 to allow delivery orders of any size. The subtotal is the price of the items after discounts, before tax and fees.

This minimum is checked again when the order is placed, on both your online store and your mobile app, so an order below it can't go through. The customer sees a message that their order is below the minimum and is asked to add more items.

Set delivery coverage (zones)

Delivery coverage isn't set on this page. It's configured per location using Delivery Zones — a radius or a custom area — on the Locations page. This applies to all delivery, both Managed and in-house. If a location has no zone set, in-house delivery falls back to a default radius. The summary footer links to Manage delivery zones to take you there.

Set your delivery fees

The second card is Delivery Settings. What you see depends on the method you chose.

In-House Delivery fees

With in-house delivery selected, turn on Enable custom delivery fees to charge a fee, then set:

• Fee label (optional) — a name shown to customers for the charge (for example, Convenience fee, which is the field's placeholder). Leave blank to use the default label.
• Delivery Fee — the amount you charge per delivery order, entered in your business currency.

If custom fees stay off, in-house delivery has no delivery fee.

Managed Delivery fee split

With Managed Delivery selected, the courier sets the fee, so instead of a flat charge you decide who pays the delivery fee using Who pays the delivery fee?. A helper note explains: "Minimum order auto-calculates if unset or below the required amount when using this setting." The options are:

• Customer pays the full delivery fee — the customer covers the courier fee.
• I pay the full delivery fee — you cover the courier fee.
• I pay a percentage of the delivery fee, and the customer pays the rest — enter the Percent you pay (0–100).
• I pay a fixed amount of the delivery fee, and the customer pays the rest — enter Your fixed amount.
• Customer pays a specific amount, and I pay the rest — enter the Customer fixed amount.

When you choose a percentage or fixed-amount option, an input appears for that value. A Sample calculation panel on the right shows a worked example — Base fee, Strategy, Merchant pays, and Customer pays — using a sample courier base fee so you can see how the split plays out before saving. The real fee is always calculated at checkout and varies by distance, demand, and traffic.

Waive the delivery fee

The third card is Waive Fee. Turn on Waive delivery fee to give free delivery once an order is large enough, then set the Minimum order for free delivery — the subtotal a customer must reach for the delivery fee to be waived, after discounts and before tax and fees. Enter the amount in your business currency. This field only appears when the toggle is on.

With Managed Delivery, free delivery means you cover the courier fee: on orders that reach the minimum, you pay the full fee, and it comes out of the order's payment. A note under the minimum reminds you of this.

Save your changes

Click Save changes at the bottom to apply your settings. Your delivery preferences take effect in the customer app once saved.