Review declined payments

Who is this article for?

• Gegsy merchants who want to spot repeat fraud — customers hammering checkout with bad or stolen cards — and block them.

About Declined Payments

The Declined Payments page lists every card payment Square declined or flagged for risk when a customer tried to pay. Each entry shows who attempted the order, how much, the card, and why it failed, so you can recognize a fraud pattern and block the offender in one step.

Declines are captured automatically as they happen — you don't need to do anything to populate this list. Records are kept for roughly the last six months and then removed automatically, so the page always reflects recent activity.

Before you begin

• Open Fraud Tools → Declined Payments (https://app.gegsy.com/fraud-tools/declined-payments).
• Access is controlled by the Declined Payments permission. Account owners have it by default and can grant it to employees from the Team settings.

Read the list

The table shows one row per declined attempt, newest first. Each row has these columns:

• Date — when the attempt happened, with the location underneath (shown when you have more than one location).
• Customer — the name, phone number, and email captured for the attempt. If the attempt is tied to an existing customer, the name links to their profile.
• Amount — the order total Square attempted to charge.
• Card — the card brand and last four digits, when Square returned them. Full card numbers are never stored.
• Reason — a Declined or Flagged for risk badge, with any extra detail Square gave underneath.
• Type — the fulfillment type (Delivery, Pickup, or Shipment). For delivery attempts, the address appears beneath the badge.
• Status — shows a Phone blocked or Address blocked badge if you've already blocked this customer, plus a Block button when there's something new to block.

Filter and search

A filter bar appears above the table once there are records to show:

1. Use the date range selector to choose the period you want to review. It defaults to the current month. This is the main filter — picking an earlier month loads that period's records directly.
2. When your account has more than one location, a location dropdown appears. Choose All locations or a specific one.
3. Filter by status: All statuses, Declined, or Flagged for risk.
4. Filter by type: All types, Delivery, Pickup, or Shipment.
5. Type in the Search card, name, phone, or email box to narrow the list by any of those details.

If a date range has a lot of activity, scroll to the bottom and select Load more to fetch the next set of records.

Block a customer

When a row has a phone number or delivery address that isn't already blocked, select Block to open the Block Customer dialog.

1. Review the Phone Number shown — this is the number that will be added to your Blocked Numbers list. (If no phone number was captured, you'll see a note, and you can still block the delivery address if one is available.)
2. For a delivery attempt, leave Also block this delivery address from receiving deliveries checked to block the address too, or uncheck it to block only the phone number.
3. Optionally add a Reason for your own records — for example, repeated declined cards.
4. Select Block Customer to confirm.

Once blocked, that customer can no longer place orders with the same phone number, and any blocked address can no longer receive deliveries. The matching Phone blocked / Address blocked badge then appears on their rows here. You can review or undo these blocks anytime from Blocked Numbers and Blocked Addresses.