Link your domain to your Gegsy storefront

Who is this article for?

• Gegsy merchants who want their web storefront to run on their own domain (for example, mybusinessname.com) instead of the default .gegsy.app subdomain.

About custom domains

Every Gegsy storefront comes with a free .gegsy.app subdomain, like yourbusiness.gegsy.app. If you already own a domain, you can connect it so customers order from your own web address instead.

A few things to know before you start:

• It works with any domain registrar.
• An SSL certificate is issued automatically once your domain points to Gegsy, so your storefront loads securely over HTTPS.
• You'll add two DNS records: one for your domain, and one for the www version of it.
• How long the change takes depends on your domain's TTL setting, covered below.
• You can connect one custom domain per storefront.
• Your .gegsy.app subdomain keeps working after you connect a custom domain.

Before you begin

• You need a domain you already own, registered with a provider such as GoDaddy, Namecheap, Cloudflare, or Squarespace (formerly Google Domains).
• You'll need access to your registrar's DNS settings to add records.
• Decide whether you're connecting your root/primary domain (for example, mybusinessname.com) or a subdomain (for example, order.mybusinessname.com).

Connect your domain in Gegsy

1. In your dashboard, go to Storefront → Custom Domain (https://app.gegsy.com/storefront/domain).
2. In the Domain field, enter the domain you want to use — for example, mybusinessname.com — then select Add Domain.
3. Gegsy displays the records you need to add at your registrar under Configure DNS, each with its Type, Name, Value, and TTL.

Use the copy icon next to a value to copy it. Gegsy always shows the exact records for the domain you entered, so add whatever is displayed for yours.

For a root/primary domain, you'll see two records:

• An A record, named @, pointing to Gegsy's address.
• A CNAME record, named www, pointing to your own domain — this is what sends visitors who type www.mybusinessname.com to your storefront.

Add both. If you only add the first, customers who type the www version will see a security warning instead of your storefront.

Set your TTL

TTL controls how long the rest of the internet is allowed to keep serving your domain's old settings. It sets the floor on how quickly any future change takes effect, so a high TTL means a slow switchover — and a slow fix if something ever needs correcting urgently.

Gegsy recommends 30 minutes. Many registrars default to four hours or more, which is usually why a domain takes most of a day to switch over rather than under an hour.

If your registrar asks for a TTL when you create each record, set it to 30 minutes. If it offers a dropdown without that exact option, choose the closest value at or below it. If it doesn't ask at all, you can skip this — your registrar is using its own default.

Add the DNS records at your registrar

Sign in to your domain registrar, open its DNS management page, and add the records exactly as Gegsy shows them — matching the Type, Name, and Value for each. Then save your changes.

Here's where to add DNS records at the major registrars:

• GoDaddy: Add an A record
• Namecheap: How to set up an A record for your domain
• Cloudflare: Create a zone apex (root domain) record
• Squarespace (formerly Google Domains): Adding DNS records to your domain

If your registrar isn't listed, look for a section called DNS, DNS Management, Advanced DNS, or Manage DNS records in your domain settings.

If you're moving a domain that currently points to another website, remove or replace the old records for @ and www rather than adding new ones alongside them.

Check your connection details

While your domain is still connecting, Storefront → Custom Domain shows a Connection details panel with what Gegsy can see about your domain right now. It lists both addresses side by side, along with where each one Should point to, where it Currently points to, and whether Secure (HTTPS) is Ready or Being set up.

The message at the top of the panel tells you which of these is happening:

• Your domain isn't pointing to us yet — the records haven't been added at your registrar, or they were saved with a different value. Recheck them against what Gegsy shows.
• Your records are correct — waiting for them to reach us — you've done your part. Your registrar is serving the right records, but some of the internet is still using the old ones. This clears on its own, and the panel shows how many public DNS servers have picked up the change so far.
• Setting up your secure connection — your domain points to Gegsy correctly and the SSL certificate is being issued. This usually takes a few minutes. Until it finishes, visitors may see a "connection is not private" warning.
• Conflicting records found — your registrar has extra records competing with the one Gegsy needs. Remove the conflicting records listed in the panel.
• We couldn't finish checking — a temporary problem reaching your domain. Select Verify DNS to try again.

The panel also names the DNS provider your domain is managed at, so you know where to sign in to make changes.

Gegsy rechecks automatically every 30 seconds, so you can leave the page open. You can also select Verify DNS to check immediately.

Confirm your domain is active

Once everything is in place, the domain shows an Active status with the message "Your domain is active and serving your storefront."

From this screen you can also:

• Select Change to switch to a different custom domain.
• Select Remove to disconnect the domain. Your .gegsy.app subdomain keeps working.